Beyond the Box CRM Solutions
ENTERPRISE MICROSOFT BUSINESS APPLICATIONS ADVISORY, DELIVERY & MANAGED SERVICES
ENTERPRISE CRM MODERNIZATION | MICROSOFT BUSINESS APPLICATIONS
Enterprise CRM transformation,
engineered for scale, control, and
measurable impact.
Beyond the Box helps public sector and enterprise organizations replace fragmented systems with connected Microsoft Dynamics 365, Power Platform, and AI ecosystems that improve visibility, simplify operations, and strengthen customer service delivery.
Microsoft Solutions Partner
Business Applications Expertise
Vendor of Record (VOR)
Government of Ontario
10+ Years Avg Experience
Senior Delivery Team
BY THE NUMBERS
60%
Reduction in manual processes across public sector CRM transformation programs.
85%
User adoption achieved across
enterprise implementations and
modernization initiatives
2x
Faster delivery than traditional
consulting models through senior-led execution
70%
Reduction in siloed information
across disconnected operational
systems
WHY ORGANIZATIONS CHOOSE US
Senior-led engagement model
You work directly with experienced consultants who bring strategy, architecture, and delivery together in one accountable team.
Architecture-first delivery
Every engagement is structured around process, platform, integration, and operating model alignment to support long-term scale.
Public sector and enterprise credibility
Our work spans complex service environments
where governance, responsiveness, and
operational clarity matter..
CAPABILITIES
Strategic Advisory & Architecture
Assess the current state and define a clear roadmap across Dynamics 365, Power Platform, integration, and business process modernization.
D365 Assessment
Integration Audit
Power Platform Review
Roadmap Delivery
Implementation & Optimization
Deliver Dynamics 365 and Power Platform solutions from proof of concept to enterprise rollout with adoption, process alignment, and knowledge transfer.
Proof of Concept
Process Automation
Full D365 Delivery
Training & Knowledge Transfer
Managed Services
Provide continuous support, enhancement delivery, issue resolution, and
system optimization through a flexible, enterprise-ready operating model.
Issue Resolution
Health Checks
Enhancements
Flexible Support
Center for Enablement & Governance
Enable controlled business-led innovation with governance, best practices,training, and operating guardrails that scale the platform responsibly.
CoE Buildout
Enablement
Governance
Compliance
CUSTOMER IMPACT
Ontario One Call
DYNAMICS 365 CUSTOMER SERVICE TRANSFORMATION
Modernized a mission-critical public safety environment by unifying case management, voice integration, and self-service into one connected Microsoft platform.
360
Unified customer profile
60%
Reduction in call handle time
40%
Decrease in inbound volume
Metro Air Compressor
CRM OPTIMIZATION & MANAGED SERVICES
Transformed a low-adoption CRM into a business-ready service platform with stronger process alignment, support responsiveness, and user confidence.
60%
Faster work order processing
50%
Faster quote generation
95%
CRM adoption rate
Construction Enterprise
DYNAMICS 365 SALES & FIELD SERVICE DELIVERY
Replaced Excel-driven workflows and disconnected systems with a modern sales and field service platform, including dashboards and mobile execution.
40%
Faster quote generation
70%
Faster customer response time
80%
Less field paperwork
Start with a 1-Week CRM Assessment
We assess the current state, identify architectural and operational gaps, and provide a focused roadmap for modernization.
© Copyright 2026 Beyond The Box. All rights reserved.